Last evening I had a long chat with the MD of a SaaS (Software as a Service) business. His company specialises in Service Management for larger businesses with 20-500 engineers out in the field. If his SaaS system goes down, thousands of engineers would be left twiddling their thumbs. His customers' businesses would literally grind to a halt. That's "business critical"!
He had taken his company's on-premise solution and converted it to run in the cloud. His customers have the luxury of sitting down with their SaaS provider to cover the service in minute detail. With customers that demanding, he knows absolutely what is needed for "business critical".[
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